Frequently asked questions
Orders
Can I change or cancel my order?
Can I change or cancel my order?
We can help only before fulfillment starts. Hit us ASAP with your order #. Once it’s in production or shipped, it’s locked.
I typed the wrong address—help!
I typed the wrong address—help!
Tell us immediately. If it hasn’t shipped, we’ll fix it. If it’s shipped, the carrier has it and we can’t reroute.
Where’s my order confirmation?
Where’s my order confirmation?
eck spam/promo. Still nothing after 10 minutes? Contact us and we’ll resend.
Shipping
How long does processing take?
How long does processing take?
2–4 business days to print and pack your stuff.
How long is delivery?
How long is delivery?
US: 3–7 biz days. International: 7–14 biz days (customs can add a few).
Do you offer free shipping?
Do you offer free shipping?
Yep—orders $50+ ship free (US). Under $50, standard rates apply.
Do you ship worldwide?
Do you ship worldwide?
Yes. Duties/taxes may apply at delivery depending on your country.
My tracking hasn’t updated.
My tracking hasn’t updated.
- Normal. Scans can lag 24–48 hours. If no movement after 4 biz days, ping us.
Tracking
How do I track my order?
How do I track my order?
Use the link in your ship email or our Track My Order page with your tracking number.
It says “Delivered,” but I don’t see it.
It says “Delivered,” but I don’t see it.
Check mailbox/porch/package room/neighbor and wait 24 hours (early scans happen). Still missing? File a carrier claim and contact us.
Returns & Exchanges
What’s your return window?
What’s your return window?
30 days from delivery on unused, unwashed items in original packaging.
Who pays return shipping?
Who pays return shipping?
You do. If we provide a label, we deduct its cost from your refund (defects/wrong item = on us).
When will I get my refund?
When will I get my refund?
5–7 biz days after we receive the return. Banks can take up to 10 biz days to post it.
What if my item arrives damaged or wrong?
What if my item arrives damaged or wrong?
- Email us within 7 days with photos and your order #. We’ll make it right.
Sizing & Fit
Are tees unisex?
Are tees unisex?
Yes—relaxed unisex fit unless the product says otherwise.
What’s a baby tee fit like?
What’s a baby tee fit like?
Fitted/cropped. If you’re between sizes, consider sizing up.
Where’s the size chart?
Where’s the size chart?
Linked on every product page (and in the Size Guide).
Materials & Care
What are the fabrics like?
What are the fabrics like?
It’s in the Material dropdown on each product page (e.g., 100% ring-spun cotton, midweight fleece, etc.).
How do I wash it?
How do I wash it?
Cold, inside out. Tumble low or hang dry. Don’t iron the print.
Designs
Who creates your designs?
Who creates your designs?
Shirtcasm designs come from a mix of in-house creatives and licensed artwork. Everything goes through our Shirtcasm filter so you’re always getting something funny, bold, and high-quality.
Are your designs original?
Are your designs original?
Yes — all designs are either original creations or legally licensed from trusted partners. We don’t just rip images off the internet.
What if someone claims a design is theirs?
What if someone claims a design is theirs?
Shirtcasm respects intellectual property. If someone believes their work has been used without permission, we follow a formal DMCA process. You can review our Legal & Copyright Policy for how to submit a notice.
Do you take custom requests?
Do you take custom requests?
Not at this time. But if you’ve got a killer idea, let us know via our Contact page — we’re always open to inspiration.
Will the designs fade or crack?
Will the designs fade or crack?
Nope. We use high-quality printing on premium blanks. Follow the care instructions (cold wash, inside out, tumble low or hang dry) and your design will stay sharp.
Payments & Promo Codes
What payment methods do you take?
What payment methods do you take?
Major cards, Shop Pay, Apple Pay, Google Pay (availability may vary by region).
Can I stack discount codes?
Can I stack discount codes?
One code per order unless a promo says otherwise.
I forgot to apply my code.
I forgot to apply my code.
If your order isn’t shipped yet, contact us—no promises, but we’ll try.
Gifts
Can you include a gift message?
Can you include a gift message?
Add it in order notes; we’ll do our best.
Will pricing be on the packing slip?
Will pricing be on the packing slip?
We don’t include prices on most slips.
Production & Sustainability
Where do orders ship from?
Where do orders ship from?
From our print partners closest to you for speed (locations vary by stock).
Will items ship together?
Will items ship together?
Sometimes split shipments happen if items print at different facilities.
Holidays & Deadlines
Holiday cutoff dates?
Holiday cutoff dates?
We post cutoffs on banners/announcements. Order early—carriers get swamped.
Contact
Still need help?
Still need help?
Hit Contact Us with your order # and screenshots if relevant. We actually read them.